Confident English Speaking
Speak clearly and confidently at work — from your first interview to your first shift. Practical phrases, real-life role-plays and speaking challenges.
Speak up. Be understood. Get the job.
Lots of young people know enough English to get by, but freeze when it really counts — in an interview, on the phone, or with a customer waiting. This course is about fixing that.
You won't sit through grammar drills. Instead, you'll learn ready-to-use phrases, practise them in real workplace situations, and build the confidence to speak up when it matters.
What you'll be able to do
- Introduce yourself clearly and confidently in under a minute
- Speak at a pace people can easily follow, with fewer "ums" and "likes"
- Handle small talk, instructions and questions on your first day at work
- Serve customers, answer the phone and deal calmly with complaints
- Answer common interview questions using the STAR method
- Give updates, disagree politely and speak up in a team
How it works
- 6 modules, 20 short lessons — about 10–15 minutes each
- Phrase banks you can use straight away
- Speaking tasks — record yourself on your phone and use the checklist to improve
- A short quiz at the end of each module
- A certificate when you finish
Who it's for
Young people (around 15–24) who can already hold a basic conversation in English but want to feel confident at work, in interviews and with customers. English can be your first language or your second — if speaking up makes you nervous, this course is for you.
All you need: a phone that can record audio or video, and about 4–5 hours over a few weeks.
Pairs well with: Job Ready: Resume to First Shift — build your resume, apply for jobs and get ready for your first shift.
Next step: Customer Service Essentials — the skills every retail, café and hospitality job needs.
Also try: Digital Skills for Work — email, spreadsheets, cyber safety and using AI tools responsibly.
Next step: Speak Clearly: Articulation Training — train your mouth, tongue and breath for clear speech.
Free forever — like every self-paced course on Avro Academy: all lessons, quizzes, downloads and your certificate. Our promise
Course outline
Module 1: Confidence starts here
Understand nerves, check where you're starting from and set a clear goal.
- Welcome: why confidence matters more than perfect EnglishFree preview8 min
- Why nerves happen — and how to handle them12 min
- Check where you're starting from and set your goal10 min
- Module 1 quiz5 min
Module 2: Speak clearly
Pace, pausing, stress, fewer fillers and confident body language.
- Pace and pausing: slow down to sound confidentFree preview12 min
- Stress the words that matter10 min
- Cut the fillers: fewer "um", "like" and "you know"10 min
- Body language, eye contact and your voice10 min
- Module 2 quiz5 min
Module 3: Everyday work talk
Introductions, small talk, asking for help and following instructions.
- Introductions and small talk12 min
- Asking for help and checking you understand12 min
- Taking instructions and giving quick updates10 min
- Module 3 quiz5 min
Module 4: Customers and phone calls
Serving customers, phone calls and staying calm with complaints.
- Serving customers with confidence12 min
- Phone calls without the panic12 min
- Handling complaints calmly12 min
- Module 4 quiz5 min
Module 5: Interview English
Tell me about yourself, STAR answers, common questions and questions to ask.
- "Tell me about yourself"15 min
- Answering with STAR15 min
- Common interview questions — and questions to ask them15 min
- Module 5 quiz5 min
Module 6: Speak up at work
Meetings, disagreeing politely, a 2-minute talk and your final challenge.
- Speaking up in meetings and team talks12 min
- Disagreeing politely and saying no12 min
- Your 2-minute talk15 min
- Final challenge: your 60-second pitch15 min
- Module 6 and final quiz5 min